Solarwinds Web Help Desk Mobile App

Solve on site issues fast with msp manager mobile apps. It s so great our other non it support departments have begun using web help desk to keep them on track and on time. To be effective in the field techs need fast access to the knowledge and information.

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The solarwinds service desk app for android gives your technicians and end users instant access to core service desk capabilities directly from their mobile device.

Solarwinds web help desk mobile app.

With a swipe you can resolve or escalate. Service desk is a winner in two categories. The solarwinds service desk app for ios gives your technicians and employees instant access to core service desk capabilities directly from their mobile device. Even with the best remote management tools technicians still need to spend time at client locations providing hands on support.

Now that we are on whd 12 5 it seems the. Web help desk mobile enables your apple ios device to receive sms text messages from solarwinds web help desk each time a customer ticket is created or updated. An android app would be great as well. To receive sms text messages you must have a user account on a supported server ru.

The solarwinds service desk app delivers on this with a ui offering quick action functionality to create a more convenient and user friendly experience. I ve tried the new whd mobile app for android and i m rather disappointed as the features available are complete limited and poor compared to the current web interface or ipad iphone app. This is a complete backwards step to nowhere. The app s quick actions let you easily update tickets.

Hoping that there will be an update to the iphone app and a new ipad app with more computer like features. Come on solarwinds. Prior to using of solarwinds web help desk we would only use email to receive support requests. The purpose of using a mobile service desk app is to simplify the ticket management process.

Simplify end user support with automated help desk it asset management and remote support. Solarwinds msp manager take the help desk on the road with a mobile app. Solarwinds web help desk which begins at 695 per user per year for on premises version is an affordable and easy to use it service desk that s available as either an on premises web server or. Web help desk mobile is not a standalone application.

Solarwinds service desk is a 2020 trustradius winner. Almost all the time requests would get lost in the clutter. Can someone from solarwinds confirm whether there is work on an update to the mobile app for web help desk. Now we can see an exact number of open tickets at any given time.

Your technicians can work on incidents and provide services from anywhere. Affordable help desk ticketing and asset management software.